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CCI

Wireless Technical Support Engineer

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Job Code: 20190520-01
Posted On: Tuesday, 5th November 2019
Location: NJ
New Jersey
89 Leuning Street 2nd Floor
Education: Graduate Degree
Travel: 25%

Job Description:

As a key member of the CCI-BLiNQ Support Team, you will work closely with our Digital, RF, and antenna design engineers in Toronto, Canada, towards delivering cost-effective and leading-edge wireless product solutions. You will be a part of the Radio System Integration team responsible for the optimization and verification of the radio platform. You will interface with hardware and software engineers as well as integration engineers and other product verification engineers, in order to deliver cost effective and highly functional products to our customers.

This position requires strong problem solving skills, self-motivation and strong inter-disciplinary teamwork skills. You must demonstrate the ability to work efficiently on multiple product development platforms and with tight project schedules. If you like to work in a fast paced environment with opportunities to learn and develop new skills which you won’t find anywhere else, please apply by sending a resume to

Primary Responsibilities:
  • Serve as technical support engineer for customers including trial support both in a lab environment and outside in a field deployment
  • Plan customer trials and prepare necessary documentation
  • Develop verification tests for wireless systems covering LTE standards, RF, L2 Ethernet, higher level protocol transport over Ethernet, traffic scheduling, user interfaces (SNMP, CLI, WebUI)
  • Automation test plan definition and execution
  • Understand, recreate and debug issues related to the above
  • Triage above issues for test and support team members and provide direct guidance on all of above
  • Monitor and manage scope
  • Test BLiNQ products in outdoor real world application tests
  • Communicate fluently with development engineers and customers on all aspects of BLiNQ’s wireless products

Preferred Skills:

Requirements:
  • Master of Science degree
  • 5+ years wireless product technical support experience (with 3 years’ experience with LTE)
  • Expert knowledge of wireless systems operation
  • Experience with EPC/SON/EMS
  • Fluent in L2 and L3 networking technologies including Switching, VLANs, Q-in-Q, 802.1p, Routing
  • Experience with test tools such as Spirent and Ixia
  • Experience with Python
  • Proven understanding of the service model and service role
  • Excellent communication skills, both written and verbal
  • Strong organization skills, ability to multi-task while maintaining attention to detail
  • Passion for Quality Assurance with a solid work ethic and team player attitude
  • Ability to work creatively and analytically in a problem-solving environment
  • Willingness to travel up to 25% of the time (Including International Travel – Throughout North America & Caribbean)
  • Primary Language – English - Required
  • Secondary Language – Spanish – Desired, but NOT Required
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89 Leuning Street

South Hackensack, NJ 07606

+1 (201) 342-3338

+1 (201) 342-3339 fax